TERMS & CONDITIONS, PRIVACY POLICY, AND REFUND POLICY

Last Updated: 20/06/2026

Welcome to PawMart. By accessing or using our website, you agree to these Terms & Conditions and Privacy Policy.

TERMS & CONDITIONS

1. Eligibility

Our website is open to users of all ages.

By placing an order, you confirm that:

  • You are legally permitted to make purchases in your location.
  • The information you provide is accurate and complete.
  • You agree to comply with these Terms & Conditions.

2. Products

We sell pet-related products including:

  • Pet toys
  • Pet accessories
  • Pet grooming products
  • Pet feeding supplies
  • Pet bedding
  • Pet health and wellness products
  • Other pet-related merchandise

We strive to ensure all product descriptions, images, and pricing are accurate. However, errors may occasionally occur, and we reserve the right to correct them at any time.

3. Orders

When placing an order:

  • You agree to provide accurate billing and shipping information.
  • All orders are subject to availability.
  • We reserve the right to refuse, cancel, or limit orders at our discretion.

If an order is canceled after payment has been received, a refund will be issued.

4. Pricing & Payment

  • All prices are displayed in AUD.
  • Prices may change without notice.
  • Payment must be completed before products are shipped.
  • We accept payment methods available at checkout.

5. Shipping & Delivery

We aim to process and ship orders as quickly as possible.

Please note:

  • Delivery times are estimates only.
  • Delays caused by shipping carriers, weather, customs, or other factors beyond our control are not our responsibility.
  • Customers are responsible for providing accurate shipping information.

6. Returns, Refunds, and Damaged Products

Damaged or Broken Products

If your item arrives damaged, broken, or defective, you may request a return, replacement, or refund within 3 days of delivery.

To submit a claim, please provide:

  • Your order number
  • Clear photos of the damaged item
  • A brief description of the issue

Claims submitted after 3 days of delivery may not be eligible for a refund or replacement.

No Returns on Used Products

For hygiene and safety reasons, used products cannot be returned, refunded, or exchanged.

A product is considered used if:

  • It has been used by a pet or owner
  • It shows signs of wear, damage, or use
  • Original packaging is missing or damaged

Return Requirements

To qualify for a return:

  • The item must be damaged, broken, or defective upon arrival.
  • The return request must be submitted within 3 days of delivery.
  • Proof of purchase must be provided.

We reserve the right to deny any return or refund request that does not meet these requirements.

Non-Refundable Items

The following items are generally non-refundable unless they arrive damaged or defective:

  • Opened pet food or treats
  • Used toys
  • Used grooming products
  • Personalized or custom-made items
  • Clearance or final-sale items

7. Product Safety

Customers are responsible for:

  • Following all product instructions.
  • Supervising pets while using toys and accessories.
  • Ensuring products are suitable for their pet's size, breed, and behavior.

We are not liable for injuries, allergic reactions, or damages resulting from misuse of products.

8. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Website design
  • Text and branding

is owned by PawMart and may not be copied, reproduced, or distributed without written permission.

9. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Upload malicious software or harmful content.
  • Attempt unauthorized access to our systems.
  • Disrupt the operation of the website.

10. Limitation of Liability

To the maximum extent permitted by law, PawMart is not liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Data loss
  • Delivery delays outside our control

Our total liability shall not exceed the amount paid for the relevant order.

11. Third-Party Services

We may use third-party providers for:

  • Payment processing
  • Shipping and delivery
  • Analytics
  • Marketing services

We are not responsible for the policies or practices of third-party services.

12. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page.

 

PRIVACY POLICY

1. Information We Collect

We may collect:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information

Automatically Collected Information

  • IP address
  • Browser information
  • Device information
  • Website activity
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process orders
  • Deliver products
  • Provide customer support
  • Improve website performance
  • Prevent fraud
  • Send updates and promotions where permitted

3. Cookies

We use cookies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience

You may disable cookies through your browser settings, though some features may not function properly.

4. Payment Security

Payments are processed through secure third-party payment providers.

We do not store complete credit card information on our servers.

5. Information Sharing

We do not sell customer information.

Information may be shared with:

  • Payment processors
  • Shipping companies
  • Website hosting providers
  • Analytics and marketing services
  • Government or legal authorities when required by law

6. Data Security

We implement reasonable security measures to protect personal information from:

  • Unauthorized access
  • Disclosure
  • Modification
  • Destruction

However, no online system can be guaranteed completely secure.

7. Data Retention

We retain customer information only as long as necessary to:

  • Fulfill orders
  • Provide support
  • Meet legal obligations
  • Operate our business

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of information
  • Restrict processing
  • Withdraw consent where applicable

Requests may be submitted through our contact information.

9. Children's Privacy

Our website may be accessed by users of all ages. If we become aware that personal information has been collected in violation of applicable laws, we will take reasonable steps to remove it.

10. Marketing Communications

You may unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting customer support

11. Policy Updates

We may update this Privacy Policy from time to time. Changes become effective when posted on this page.

12. Contact Us

For privacy-related inquiries, contact:

PawMart
Email: vrock1235@proton.me
Phone: +61 410 913 415

By using this website and placing orders, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and Privacy Policy.